Frequently Asked Questions
What is Airport Meet & Greet service?
Our Meet & Greet service provides personalized assistance at the airport. A dedicated greeter welcomes you upon arrival, guides you through airport formalities, and ensures a smooth and stress-free journey. Meet & Greet is available to all passengers, regardless of their travel class, including economy.
Where is the service Meet and Greet available?
Our Meet & Greet service is available at Casablanca and Marrakech airports, as well as other major airports in Morocco, including Rabat, Tangier, Fez, Agadir, Dakhla, Laayoune, and Oujda. If you need assistance at a specific airport, feel free to contact us — we'll be happy to help.
Is the service available for arrivals, departures, and connecting flights?
Yes. We assist passengers on arrivals, departures, and during transit or connecting flights.
What is included in the Meet & Greet service?
Departure: A dedicated greeter welcomes passengers curbside upon arrival at the airport and provides personalized escort throughout the departure process. This includes escort to check-in, fast-track access through security, and, if requested, guidance to the VIP lounge. The service ensures a smooth and comfortable experience all the way to the boarding gate.
Arrival: Upon landing, the greeter meets passengers at the airbridge or at the terminal entrance gate, escorts them through expedited immigration, baggage claim, guides them through customs, and hands them over to their driver.
Transit/Connection: For connecting flights, the greeter meets passengers at the airbridge or terminal entrance, assists with immigration or security procedures, and ensures a smooth transfer to the next departure gate or airline lounge.
Arrival: Upon landing, the greeter meets passengers at the airbridge or at the terminal entrance gate, escorts them through expedited immigration, baggage claim, guides them through customs, and hands them over to their driver.
Transit/Connection: For connecting flights, the greeter meets passengers at the airbridge or terminal entrance, assists with immigration or security procedures, and ensures a smooth transfer to the next departure gate or airline lounge.
How do I book the Meet & Greet service?
You can book online via our website, by email, or over the phone. We recommend booking at least 24 to 48 hours prior to your flight for the best availability.
Can I book the service for other people?
Yes, you can book the service for yourself or your guests. Just make sure to provide accurate travel details so we can assist them seamlessly.
Are additional services like porter, lounge access, buggy, or transfers included?
Porter & Lounge Access: Available upon request. Availability varies by airport.
Buggy Service: Currently not available at Casablanca and Marrakech airports.
Private Airport Transfers: Chauffeured airport transfers can be arranged on request. Availability depends on the airport, number of passengers, and luggage. Please share your needs at the time of booking.
Buggy Service: Currently not available at Casablanca and Marrakech airports.
Private Airport Transfers: Chauffeured airport transfers can be arranged on request. Availability depends on the airport, number of passengers, and luggage. Please share your needs at the time of booking.
What is your cancellation or change policy?
Cancellations or changes must be submitted by email at least 24 hours prior to the scheduled service time. Changes are subject to availability. Late cancellations (within 24 hours) will be considered a "No Show" and will not be refunded. Always request and confirm receipt of any change or cancellation via email.
Can children use the service?
Yes, families and children are welcome.